If an employee refuses to let the security officer inspect their bag as per company policy, what should the security officer do?

In situations where an employee refuses to allow a security officer to inspect their bag as dictated by company policy, the most appropriate course of action is to report the incident of policy violation to the client. This approach is crucial for several reasons.

First, a refusal to comply with inspection protocols may signal potential misconduct or a violation of established security practices. The primary responsibility of a security officer is to uphold the policies set by the organization, and when an employee doesn't adhere to those policies, it needs to be taken seriously. By elevating the matter to a management member or client, the security officer ensures that the situation is handled in accordance with the company's guidelines and procedures.

Second, informing management provides the opportunity for a resolution that may include further investigation or disciplinary action if necessary. The management team is generally better positioned to address employee concerns, as they have the authority to make determinations about company policies and their enforcement.

Engaging management not only keeps the security officer within the boundaries of their role but also fosters a collaborative approach to maintaining a secure environment in the workplace.