What action should a security officer take if witnessing an act of theft in progress?

When witnessing an act of theft in progress, the most appropriate action for a security officer is to contact law enforcement and call for backup, rather than attempting to confront or arrest the thief. This is critical for several reasons.

First, confronting a suspect can escalate the situation and put the security officer and others at risk of harm. It can create a dangerous environment where the thief might respond violently or unexpectedly. Security officers are typically not trained law enforcement officers, so their ability to safely manage such confrontational situations is limited.

Second, while security officers have the authority to detain individuals in certain circumstances, the laws and regulations governing their actions vary significantly based on jurisdiction. In California, the emphasis is on maintaining safety and security until law enforcement arrives, rather than taking on roles that might legally or physically exceed their designated responsibilities.

Finally, notifying the manager can be a wise step in keeping the organization informed, but immediate action should focus on ensuring the safety of individuals present and securing the scene for law enforcement. Hence, the best practice is to call for backup, allowing trained professionals to handle the situation appropriately.