When preparing a proposal for a new client, should a PPO mention overtime?

When preparing a proposal for a new client, it's important for a Private Patrol Operator (PPO) to mention overtime. Including overtime in the proposal provides transparency regarding potential costs and scheduling expectations, which is crucial for building trust with the client. Clients need to understand how staffing requirements can change, particularly during high-demand periods or special events when overtime might be necessary to ensure adequate security coverage.

By addressing overtime in the proposal upfront, the PPO demonstrates a thorough understanding of the complexities involved in providing security services. This proactive approach allows the client to make informed decisions and budget appropriately for the services being offered. Additionally, it sets clear expectations about the potential for costs that could arise, thereby helping to avoid misunderstandings later on.

Furthermore, mentioning overtime might also reflect the PPO's commitment to providing quality service, as it highlights their willingness to do what is necessary to meet the client's security needs, even if it involves additional costs. Overall, discussing overtime fundamentally supports open communication, which is vital in establishing a strong working relationship with the client.